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The Redcliffe Surgery , 10 Redcliffe Street , London , SW10 9DT
Telephone: 020 7460 2222
Fax: 020 7460 0116

 

Our Patient Participation Group: 

  

At Redcliffe we aim to offer our patients a health service that works for and around you, and nothing helps us know how we can improve this service more than hearing your feedback!

To have your say we encourage you to come along to our Patient Participation Group, held every 6 weeks or so here at the surgery.Our Patient Participation Group is a group of patients who provide us with feedback including helping us with the practice questionnaire and providing suggestions and opinions on how we run our services.

The group gives patients and practice staff the opportunity to meet and discuss topics of mutual interest, providing a means for you to become more involved and make suggestions about improving the services you receive. At PPG meetings we also explore issues from patient complaints and surveys, as well as forming action plans and monitoring improvements.

The PPG will meet next on Monday 11th September at Redcliffe, and the minutes of previous meetings (the last was held on the 26th of June) can be found here. You can sign up to be a part of our face-to-face PPG by filling out the form found here

Of course, we completely understand that not everyone will have time or find it convenient to come into the practice and speak to us in person, so we are also setting up a virtual Patient Representation Group. We will ask members of this representative group some brief questions from time to time, such as what you think about our opening times or the quality of the care or service you received here. We will contact you via email and always keep our surveys succinct so they shouldn’t take too much of your time.

In order to make improvements that are relevant to all sections of our patient population, we want this group to reflect all the different types of patients so that everyone with diverse needs is represented. We need young people, workers, retirees, people with long term conditions and all in between! If you are happy for us to contact you occasionally by email please click here and select ‘Virtual PPG’ from the list of sign-up options at the bottom of the form, or alternatively complete the physical sign-up form available at reception.

Our current group has the following demographics

We are addressing the underrepresented groups by asking doctors and nurses to actively recruit for our patient group during their consultations and by putting up notices in the waiting areas and publicising this in our newsletter.


 

 
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